Agentforce Service Pricing
Explore customer service and Service Cloud pricing to find the right solutions for your business.
Choose the right edition for your business needs.
Starter Suite
The smart CRM suite with sales, service, marketing – plus commerce and built-in AI.
$
25
USD/User/Month
(Starting price. Transaction fees apply. Billed monthly or annually.)
- Lead, Account, Contact, and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routing
- Connected Slack Conversations
Pro Suite
The flexible CRM suite with even more marketing, sales, service, and commerce tools.
$
100
USD/User/Month
(Starting price. Transaction fees apply. Billed annually. Contract required.)
- Everything in Starter plus Enhanced, Real-Time Chat
- Greater Customization and Automation
- Sales Quoting and Forecasting
- Access to AgentExchange
Enterprise
The CRM for service with built-in AI.
$
175
USD/User/Month
(Billed annually)
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
$
350
USD/User/Month
(Billed annually)
- Everything in Enterprise plus Chat & Bots
- Salesforce Knowledge
- Premier Success Plan and Full Sandbox
Agentforce 1 Service
The complete Service CRM with built-in AI and unified data. One platform that does it all.
$
550
USD/User/Month
(Billed annually)
- Everything in Unlimited, plus our full suite of AI
- Unmetered Agentforce usage for employees
- Tableau Next: Real-time customer sentiment at your fingertips
- 2.5M Flex Credits per org per year
Compare editions and top features.
1. Slack is not currently supported in Premier or Signature Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Agentforce 1 Service Edition.
4. Agentforce for Service and Agentforce 1 Service Edition: Limited credits included. Additional credits available for purchase.
5. Regional availability based on Stripe Availability.
6. USA Only — October Release.
Commerce features subject to GMV fees.
Extend the power of Service Cloud with these related apps and add-ons.
Agentforce Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Agentforce for Service
Transform your workflow with purpose-built AI that’s predictive, generative, and autonomous. With Agentforce, your can deliver smarter and faster service that works across every channel.
Field Service
Streamline operations, boost profits, and increase happiness for your field team and customers.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
CCaaS Integrations
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Customer Signals Intelligence
Turn sentiment insights into real-time action that boost customer satisfaction.
Agentforce HR Service
Scale employee support and deliver easy-to-use experiences that employees love.
Expert support at every stage
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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Service Cloud Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AgentExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
The different pricing editions for Service Cloud are Starter Suite, Pro Suite, Enterprise, Unlimited, and Agentforce 1 Service. Contact us to find the best pricing edition for your business.
The best Service Cloud edition depends on your needs: Starter for small teams, Pro for more automation, Enterprise for customization, Unlimited for advanced support, and Agentforce 1 Service for full AI capabilities. Contact us to find the best edition for your business.
* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.